Customer Service Manager / Operational Department

If you are a person who likes to help clients, offer quick solutions and communicate with clients in a digital financial field, we are waiting for you in the Tradesilvania team in Cluj Napoca!

Also, if you are an experienced professional, at Tradesilvania we permanently offer you opportunities to constantly develop your skills and reach the next level.

Requirements for the post of operational client manager

Completed higher education, preferably in the field of economics/banking finance is an advantage;

Minimum 1 year of banking experience (preferably sales of financial-banking products and/or premium services or products);

General knowledge and demonstrated interest in various areas of the financial area;

Excellent communication and interpersonal skills;

Excellent orientation towards client needs;

PC operating skills – Microsoft Office-

English language – advanced level;

Another foreign language is an advantage

Responsabilitati post-responsabilitati clienti operational

Initiates and develops relationships with the company’s clients, providing consultancy on the use of the company’s services and products;

Proposes to clients options for managing existing services in order to optimize the use of products;

Ensures the promotion of the company’s image, services and products.

Monitors qualitatively and quantitatively the product portfolio for clients in the assigned segments;

Contacts clients regularly, based on an established workflow, both for support and maintenance operations and relationship development;

Offers commercial support for existing clients, contacts clients for details of products and services through an online ticketing system.

Also, if you are an experienced professional, at Tradesilvania.com we permanently offer you opportunities to constantly develop your skills and reach the next professional level in a continuously growing fintech company. evolution.

The position is full-time, in the company headquarters in Cluj Napoca, with normal hours.